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FAQs

Pupnaps beds

  • How does the Pupnaps bed work?

    Our beds provide a safe space for your pup to relax in, with the raised rim, ultra soft padding and covers it allows them to mimic being hugged by their mother.

  • What makes the Pupnaps beds better than any other beds?

    We use only the highest quality materials and take pride in the production of our beds. Extra filling, removable and washable covers and high quality zippers are all features you will find on our products

  • Are the beds machine washable?

    The covers of all of our beds are removable and machine washable.

  • What size should I get?

    Please refer to our interactive size guides on each product page. If you are still unsure please email our friendly support team and they will help you make an informed decision.

  • What materials are the Pupnaps beds made of?

    We use a range of fabrics and materials for all of our beds, these include taffeta, bamboo, oxford, nylon and microfibres

  • Is the Pupnaps bed available in stores?

    Pupnaps are only available on our online store. We prefer to sell directly to our customers to keep the prices as low as we can

  • What if my dog doesn’t like it?

    Although we are very confident they will, we do offer a 14 day free return policy.

  • Where is it made?

    Our company and products are incorporated and designed in Australia. Production takes place in China where we are able to work closely with our supplier to bring you the highest quality products at an affordable price.

Shipping

  • How much does shipping cost and how long does it take?

    Shipping is free! Delivery depends on your location but we ask to allow 2-8 days

  • How does the 14-day free returns and exchanges work?

    On the off chance your pup doesn’t like it or you would like to exchange the bed, please email out support team and they will be able to provide you with a return shipping label and all the instructions you need.

  • Can I cancel or change my order?

    Sure, as long as our fulfilment team haven’t already shipped your order. If they have please allow for the bed to be delivered and leave it unopened so they can provide you with a return shipping label.

  • What if I put the wrong shipping address?

    If the order has not been shipped yet email in with “URGENT order edit” in the subject title. The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible

  • How do I exchange or return my bed?

    Email us at support@pupnaps.com and we will organise a return shipping label for you

  • My package went missing. What should I do?

    Email us at support@pupnaps.com and we will look into it for you

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